State Farm® Insurance Agent Susan Zaleski

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Debbie DeGraaf

March 25, 2025

5 out of 5

"I have had my insurance with Susan, for over twenty years. In all of that time, she has proven to be very professional, efficient and has always answered my questions in a timely fashion. Her office is easiily accessible. She and her team are very friendly and she has even offered to meet with me in the evening to accommodate my schedule. I have referred her to many family members and friends. They are truly the best!"

We responded:

"Hi Debbie! Thank you so much for this thoughtful review. We have been glad to serve you for over 20 years! We're proud that you recognize our timeliness, friendly staff and our flexibility to meet with you. Here's to the next 20! -Susan Zaleski, State Farm Agent Newburgh, NY"

Mike Mercer

January 7, 2025

5 out of 5

"I have been with Susan and her team for over 10 years because of their personal and friendly touch in every conversation and situation. They are fantastic! Through my mother's passing 3 years ago they were there. More recently, I had my first accident ever in 45 years of driving. I was a nervous wreck. Susan and the team went above and beyond to make sure everything went smooth from day 1 on Christmas eve to the follow up today on my claim. You will not find a better agent and team anywhere"

We responded:

"Hi Mike! We love this review. This is so meaningful to us! We read it to our entire office and we all agreed- this made our week. Thank you sharing this with us and for being our customer for over 10 years. We look forward to serving you for many more! -Sue Zaleski, Your State Farm Agent Newburgh, NY "

Lijia Cruz

December 6, 2024

5 out of 5

"Very helpful"

We responded:

"Thank you, Lijia! It is our pleasure to help you with your insurance needs. Thank you for choosing our office! -Sue Zaleski, State Farm Agent Newburgh, NY"

maura edwards

November 5, 2024

5 out of 5

"From day one Susan from State Farm has been the best always helpful and ready to work for you even in the background watching your back thanks 🙏 greatest"

We responded:

"Maura, thank you so much for sharing this with us! We always try to help our customers and ensure that they are well taken care of. We appreciate you! -Sue Zaleski, State Farm Agent Newburgh, NY"

Coleman E. Briggs Sr.

October 18, 2024

5 out of 5

"I have been with Susan for 20+ years at State Farm. I was skeptical about insurance, but Susan made me a believer! Superior Service! They are a great group of people."

We responded:

"Hi Coleman! We have been happy to serve you for 20+ years, wow that's quite a long time! More importantly, we are happy to ensure you have the right insurance to fit your needs. Thank you for sharing your feedback. We look forward to the next 20! -Sue Zaleski, your State Farm Agent Newburgh, NY "

Jillian Roy

October 9, 2024

5 out of 5

"Continually great services over the years!"

We responded:

"Thank you, Jillian, for sharing your wonderful feedback! We are happy to serve you. -Sue Zaleski, your State Farm Agent Newburgh, NY "

Carl Delgado

September 12, 2023

5 out of 5

"Great Service, Affordable plans for My Auto & Life Insurance. Staff is Great, very proffesional,Courtious & Attentive. If you need Auto, Home or Life i Definitely reccomend a vist to Susan & Company's Office. You will not be dissappointed. ENJOY...."

Jason Colon

January 19, 2021

1 out of 5

"Poor customer several not honest"

Jennifer W

January 26, 2020

1 out of 5

"When our house caught on fire we never even heard from our agent. We dealt with 3 different people from stare farm, none of which were concerned with anything but cutting corners to save money. The first lady that came to the house, Nicole Rogers, she actually tried to say that the charred floor joices could be cleaned and painted. This was the worst thing we have ever gone through and state farm added to that stress and anxiety. One star is more than I would give but it doesn't allow you to give less."

Ray Fritzsche

November 9, 2019

5 out of 5

"Very thorough. Very conscientious staff. Knowledgable. Helpful. Polite. Friendly."

Cammy C

May 22, 2019

5 out of 5

"You can’t find a better agent than Sue Zaleski. This office is filled with some of the most personable representatives I've had the pleasure of meeting. These people genuinely care."

sammi v

July 22, 2018

5 out of 5

"Been there for many years"

Carielle E

March 19, 2025

1 out of 5

"Review for Susan Zaleski - State Farm I am extremely disappointed with the service I received from Susan Zaleski at State Farm. When I needed assistance with my claim, they were completely unresponsive—failing to return my calls and showing little to no concern for my situation. Instead of taking responsibility, they continuously passed my concerns off to other people, leaving me frustrated and without any real support. Not only did they fail to advocate for me, but they also provided no guidance or resources to help escalate my claim. As a policyholder, I expected professionalism and assistance, but instead, I was met with indifference and neglect. If you’re looking for an agent who truly cares about their clients and follows through on their responsibilities, I would strongly advise looking elsewhere."

We responded:

"Hi Carielle, thank you for taking the time to leave us feedback. We are sorry to hear this was your experience. For over 25 years, we have been committed to providing our customers with exceptional service, as reflected in our track record. We understand how frustrating it can be when issues arise with your property. We can assure you our office has tried to find a solution that is right. If you’d like to discuss further, please give our Claims department a call, as they are the department that has been trying to provide a resolution for you 800-SF-CLAIM (800-732-5246). "

Gallery Billiards

December 23, 2024

5 out of 5

"Friendly Owners and Staff. Happily switched all our insurance."

We responded:

"Hello to the Gallery Billiards team! We are very happy to hear about your great experiences with our office. Thank you for sharing and taking the time to let us know. See you next time! -Sue Zaleski, State Farm Agent Newburgh, NY "

Chris Quinones

November 13, 2024

5 out of 5

"The team over at State Farm has been beyond helpful and always there for me. I’ve been with them for over 7 years and I’m extremely happy with the customer service! 5/5 thank you!"

We responded:

"Chris, thank you so much for sharing this! We are so happy to hear this feedback. We have enjoyed having you as a customer- almost a decade. THANK YOU! -Sue Zaleski, State Farm Agent Newburgh, NY "

Tina S

October 21, 2024

5 out of 5

"Sue has been my agent since 2018. Sue and her team have made every life moment a swift and easy move. She has made many moves with homeowners and renters insurance, she has worked with my husband and I with our life insurance and has helped with insuring our wedding bands with a personal articles plan. Sue and her team never make me feel silly for the many questions I ask. They are always available with an answer or figure it out quickly! Sue and her team make you feel like family and I couldn’t recommend a better agent for your insurance needs!"

We responded:

"Hi Tina! Thank you so very much for your kind review and feedback. We are so happy to hear that we're helpful. This is what we aim to do. -Sue Zaleski, your State Farm Agent Newburgh, NY "

Ryan Bayer

October 17, 2024

5 out of 5

"I have used this State Farm office from the very beginning. I have nothing but positive experiences dealing with the people in this office. Susan Zaleski has personally been a big help looking for any possible discount that best fits my family. I would recommend them to anybody."

We responded:

"Hi Ryan! Thank you for your review- we so appreciate your feedback. I'm happy to hear you have always had positive experiences working with me and my team. We will continue striving to help you and your family! --Sue Zaleski, your State Farm Agent Newburgh, NY "

Margie Jimenez

June 2, 2021

5 out of 5

"Been with Susan for many years wonderful loving person thank u for ur services"

We responded:

"Thank you so much. It is a great pleasure working with you!"

Frederick M Dotson

June 9, 2020

5 out of 5

"My agent for many years and always have positive interactions whether in person, by phone, or email. The ladies are personable, knowledgeable and attentive."

Harley Ramirez

December 3, 2019

5 out of 5

"Very professional women! Love the experience and they work with you on every concern or question you have. Would recommend a little leeway with the hours of operation, though."

Jacob Smith

September 10, 2019

5 out of 5

"The course was very good"

Lorrie Lent

August 29, 2019

5 out of 5

"I go pay my bill in person every month jus to talk with the staff at state farm..they are very polite, caring and professional people"

Freddy M

April 8, 2019

5 out of 5

"Very personable staff, knowledgeable of persons needs for insurance, competitive pricing, always try to get best deal. Friendly."